(Solution) 3C004 (AC2.2) Develop selection criteria and shortlist candidate applications for interview for an identified role
Solution
Selection Shortlisting Matrix
| Attributes | Essential Criteria | Desirable Criteria | Score (0-3) |
| Qualifications | Basic food hygiene certificate or equivalent | Additional hospitality certifications or GCSEs | |
| Experience | Minimum 1 year in a customer service or hospitality role | 2+ years in a Food and Beverage assistant role or similar role | |
| Knowledge | Basic understanding of customer service principles | Advanced knowledge of Food and Beverage operations | |
| Skills | Strong communication and teamwork skills | Specialised skills (e.g., POS systems or multilingual abilities) | |
| Personal Qualities | Motivated, customer-oriented, and professional demeanor Motivated, customer-oriented, and professional demeanor | Demonstrates eagerness to learn and passion for hospitality | |
| Additional Requirements | Availability to work flexible shifts, including weekends | Immediate start availability |
Scoring:
0 Does not meet the criteria
1 Partly meets the criteria
2 Fully meets the criteria
3 Exceeds the criteria
Candidate Evaluations
Candidate 001
| Attributes | Score |
| Qualifications | 0 |
| Experience | 2 |
| Knowledge | 1 |
| Skills | 1 |
| Personal Qualities | 2 |
| Additional Requirements | 1 |
| Total Score | 7 |
Although Candidate 001 has no formal education, he has extensive experience in hospitality, making him a potential fit for training. Shortlisted for interview.
Candidate 002
| Attributes | Score |
| Qualifications | 2 |
| Experience | 2 |
| Knowledge | 2 |
| Skills | 2 |
| Personal Qualities | 2 |
| Additional Requirements | 1 |
| Total Score | 11 |
Candidate 002 is quite suitable for the position based on the information provided, with prior experience in Food & Beverage and excellent customer service skills. They are the most suitable candidate and will be interviewed.
Candidate 003
| Attributes | Score |
| Qualifications | 1 |
| Experience | 0 |
| Knowledge | 1 |
| Skills | 1 |
| Personal Qualities | 2 |
| Additional Requirements | 2 |
| Total Score | 7 |
Candidate 003 possess additional requirements such as being eager to learn and being available immediately, though the candidate has no prior experience. Chosen based on their willingness to learn and time availability.
Summary
Candidate 002 is the most suitable for the position as they meet all the required qualifications, has the required years of experience and has knowledge on Food & Beverage operations. Candidates 001 and 003 were chosen because although they do not have all the qualities required, they have some of the essential qualities that could be improved through training.
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