(Solution) 5C003 Q5 With reference to research or theorY argue the human and business benefits of people feeling included valued and fairly treated at work (AC 2.1)
Solution
Q5. You are pleased that your presentation at the manager’s meeting (see Q1) was well received. However, one manager has since commented in the Manager Chat group, “We don’t really need to change anything – the company is doing well financially and anyway people work much harder when they are not protected by a load of feel-good policies and procedures.” You want to respond to this comment in a professional and informative way which may help to change these views.
With reference to research or theory, argue the human and business benefits of people feeling included, valued, and fairly treated at work. (AC 2.1)
The Human Benefits
Feeling included, valued, and treated fairly carries positive and long-lasting human benefits. Bogenberger (2025) explains how Maslow’s hierarchy of needs theory suggests motivation and wellbeing are connected to how a sense of belonging and esteem are fulfilled.
At Nexxobyte, where some employees have felt practices are inconsistent, restoring trust by offering equal access to training or other flexible working arrangements would be important in rebuilding trust and confidence. When employees know that decisions regarding their careers are not influenced by bias and favouritism, they experience less stress and are more engaged and active in their work.
Employees also experience greater motivation and wellbeing when they believe that their esteem and belonging needs are fulfilled, which Schwartz (2024) emphasises in her research on employees’ psychological safety in the workplace. They are also more likely to suggest innovative solutions, acknowledge their mistakes, and collaborate with others without fear of negative consequences, which improves the overall team dynamic.
Being included also improves morale, as employees are aware that their input is valued and that they are part of the team, positively impacting overall job satisfaction and loyalty. For Nexxobyte, supporting the human side of work is both ethical and vital in reducing turnover and creating a positive employee experience that sustains long-term success.
The Business Benefits
From a business perspective, fairness and inclusion translate directly into better performance and long-term sustainability. Herzberg’s motivation-hygiene theory highlights that while salary and benefits prevent dissatisfaction, true motivation comes from recognition, growth, and being valued at work (Kincaid, 2025).
If Nexxobyte encourages a culture where all employees feel fairly treated, the business can expect stronger engagement, which has been consistently linked to higher productivity and innovation. According to CIPD (2019),……
Please click the following icon to access this assessment in full