(Solution) ICS Learn 5HR01 Distinguish between organisational conflict and misbehaviour (AC 2.1)
Solution
Definition
Organisational Conflict implies disagreements or tensions appearing between the members of organisation or teams within the organisation because of the different values, priorities or objectives (Herrity, 2024).
It can stem from different work goals, team dynamics, and resource distribution, but if appropriately handled it can lead to constructive results.
An organisation misbehaviour is considered negative behaviours that go against policies and principles at the workplace, which include insubordination, disobeying the laid down procedures and misconduct (Mbagwu, 2018). Such behaviours create disruption in workplace harmony and may end up leading to disciplinary actions or legal consequences.
Differences Between Organisational Conflict and Misbehaviour
The differences between organisational conflict and misbehaviour are essentially in their origins and resolutions. Organisational conflict is caused by the differences in perspectives, goals or values, which can oftentimes be solved through communication and negotiation (CIPD, 2020b). For example, after the recent merger of the two public sector organisations, the incoming leadership team, many of whom were recruited from the private sector, does not have a smooth experience with long serving employees of the merged organisation over the new management approach. The leadership team pushes for a more results-driven private sector form of structured management while the employees are accustomed to a more collaborative public sector form of management with an emphasis of collaboration, inclusion and transparency. The root of this conflict lies in differences in values and management styles that could destroy harmony at the workplace if not appropriately handled. This is a perfect case of organisational conflict, where there are conflicting priorities and cultural expectations, but the problem can be solved through mediation, proper communication, and understanding.
On the other hand, misbehaviour occurs when someone takes actions that violate the established rules or policies. Such violation of the organisational norms requires disciplinary action to address the misbehaviour (Acas, 2024). For instance,
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