(Solution) 5C001 AC3.3 Kath Consulting and Engaging Employees Solution Town Hall Meetings- Kath could consider pursuing town hall meetings by involving employees, appropriate chance for sharing issues and proposals. The process would be group-based discussion, clarifications on Chaffinch Policy which are transparent. As stipulated in Fripp (2025), dialoguing promptly represent two-way interaction with Kaith communicating objectives of the organisation and active listening. The outcome i...

(Solution) AC3.2 People Practices Help Chaffinch Group Fill 100% of Resident Rooms Solution Issues and Causes Decline in Service-based Quality- This is a common issue owing to over-relying on agency employees. Contrary to permanent staff, the agency employees fail inbuilding sustainable relations with residents. Lack of personalisation- This is an attribute of Chaffinch Refurbishment initiative with facility modernisation, removing personalised rooms and zero option of décor choices....

(Solution) 5C001 AC3.1 Support of Retention Phase Solution Retention- This phase ensures motivation, engagement and commitment of employees for long. Hence, appropriate working environment is initiated granting support to wellbeing, recognition and offer development opportunity. According to ACAS (2025), retention approaches lower turnover with loyalty increased. Activities for People Manager- This can entail promoting culture of being recognised, career growth and open-based communicat...

(Solution) 5C001 AC2.5 Factors Impacting Employee Wellbeing in Calmere House Solution Factors Impacting Increase in Workload- An increase in turnover lead to straining permanent/full-time staff. Having an increase turnover for the employees with adequate experience and agencies involved to manage these gaps, the left staff have to assume further roles. As time goes, CIPD (2025e)  highlight pressuring the management lead to burnout and effects on health and wellbeing. Lost Employee Vo...

(Solution) 5C001 AC2.4 Employees Change Experience Solution Kubler-Ross Change Curve Model This model initially developed to manage grieve has 6 stages for emotionally reacting. This is upon an entity undergoing change process (Tarnoff et al., 2021); First, shock is evident with employees surprised and stun due to change occurring unexpectedly. The denial follows with employees rejecting fact that change has occurred with casual though it would be for a short-term and ineffect...

(Solution) 5C001 AC2.3 Managing Change from Small Scale Owner-Managed Care Home Solution Please click the following link to access this assessment in full Examples/Instances of failing to manage change effectively The Kotter’s Change Model could be embraced to note relevance of embrace of urgency, vision and build coalition in change; Conversely, similar to Graves et al. (2023) ,  guidance, Chaffinch Group failed in adhering to the 8 phases and opted for abrupt change impositi...

(Solution) 5C001 AC2.1 AC2.2 Selection and Employee Voice Organisation Culture Solution Employee Selection Process Change In leadership of Chaffinch Group, a shift in employees selection strategy from relying on agency workers is evident. The suitability is a function of the Agency. Contrary to previous undertakings, Calmere has ceased to involve co-employees in resourcing or assessing appropriateness of culture in line with how they are qualified and experienced. Impact on Organisat...

(Solution) AC2.1 Theories and Models for Organisational and Human Behaviours Solution Charles Handy Model- This developed by Charles Handy is identified in Abdala et al. (2021) as identifying organisation culture main features including Roles, Tasks, Power and the Person; Power culture is anchored on being controlled by less people with role culture bureaucracy where legislations and formalised structures followed. Task culture is informed by engaging teams, prioritising on need ...

(Solution) 5C001 AC1.4 Technologies and Impacts in Workplace Solution Selected Technology for Improving Care of Patients-  An appropriate technology which can be recommended for Chaffinch Group is the Smart Sensor Matresses. The Smart Sensor Mattresses would be relevant for detection of vital indicators of healthy issue including pulse rates, how they breath and sleep patterns. The outcome is alerting care providers promptly in an event of abnormal trends. According to Ayouni et al....

(Solution) 5C001 AC1.3 Factors which impact residential care industry Solution Negative Impact (Increased Inflation Rates) This is external and with a negative impact on residential care industry. The negative is evidenced by costs of operation increase. This is since it increases incurred costs on basic commodities, food, medicine and rewards cumulative core for residential care; In Dao et al.(2024), inflation lower ability to procure/purchase hence pressuring organisations and ...