(Solution) ICS Learn 5C001 2.3 Change Management from Small Scale Owner-Managed Care Homes- Calmere House part of Large Organisation

Solution

2.3 Change Management from Small Scale Owner-Managed Care Homes- Calmere House part of Large Organisation

Example of failure in ensuring an effective change management- As a best practice, change process need to follow Kotter’s 8 Stages Model.

The different stages as stipulated in Graves et al. (2023) include urgency of change, setting clear vision and building change coalition. The examples include;

Poorly handled communication and engagement– Prioritising on emailing for communicating procedures and altered policies with no opportunity advanced for sourcing feedbacks and discussion is an issue. Lack thereof of dialogues lead to reduced trust and exclusion.

Abruptly changing leadership strategy– Kath Autocracy was embraced from Kirsten active consultation which was people-based. The employees ended up having to alter their practice to embrace use of email and engagement,

Ignoring Culture Change– At the start, Calmere House was well known for people-centered,constrained culture strategy guided by commonality in value, sharing culture and care. A change of culture to being bureaucratic, standardised eliminating conventional tendency of residential choices to decorate rooms and involve emoployees to resource.

This lead to previous dissonance and working strategies eroding employees commitment and residents. These collectively affect reputation and Calmere House Profits/finances.

Appropriate Strategies of Change Management Examples in Chaffinch Group

For success in managing identified issues, Chaffinch Group could adopt Kotter’s 8 Stages of Change earlier recommended.

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