(Solution) ICS Learn 5C001 3.2 People Practices assist Chaffinch Group filling 100% of Resident Rooms
Solution
3.2 People Practices assist Chaffinch Group filling 100% of Resident Rooms
Issues and their Cause
Declined quality of services- Chaffinch Group over-relying with Agency staff directly contribute to reduced quality of services. As opposed to permanently recruited employees, agency employees relationship with residents is ineffective.
Lacking individualisation– The current refurbishment strategies by Chaffinch have been inadequate. The rooms are no longer personalised with options for décor lacking. A negative impact on ethos of residents with prioritisation on residents lacking.
Dissatisfied/disengaged Staff– In most instances, employees gain a feel that they are excluded in core decisions made due to autocratic in current leadership. According to Stein et al. (2021) turnover increase lead to left employees having to work in excess hence damaged trust and issues in attracting replacements.
People Practice Approaches
First, to manage service quality which is in a declining spiral, approaches for enhancing retention would be initiated. They include career development opportunities, wellbeing and appropriate rewards offered which encourage permanent staff to eliminate intention of leaving.
Secondly, personalisation would need to be initiated intended to embed residential values for the care oriented philosophy (CIPD, 2025d). The source of such a feedback is performance reviews targeting to align behaviours and services provision.
Lastly, to manage lack of active engagement, surveying is essential with communication (verbal and non-verbal) enhanced. This can include ensuring that the employees are contributing to the organsiation success. They end up feeling highly valued, trust-based relations, commitment and less turnover intention.
Actions and Strategies by People Practice Teams
In order to be effective, Chaffinch People Practices Teams ought to be specific, short-duration comparative to implemented in long time…………
Please click the following link to access this assessment in full