(Solution) ICS Learn CIPD_5CO01_25_01 5C001 Solution AC 1.1: Evaluation of Organisational Structures under Different Ownerships Flat non-hierarchical structure Calmere House had a non-hierarchical structure in the flat organisation of Kirsten, and it suited a small individualistic care home. It was an organisation in which open communication, involvement of staff and prompt decision making was made easy. Kirsten was also comfortable with this style as her form of participations was ...

(Solution) ICS Learn 5C001 3.3 Kath Consulting and Engaging Employees Understanding Employees Turnover in Calmere House Solution 3.3 Kath Consulting and Engaging Employees Understanding Employees Turnover in Calmere House Town Hall Meetings- Kath can working on implementing this through inclusion of all staff, granting relevant opportuntiies to share their issues and present proposal. The implementation of the meetings would be done in groups enhancing a successful clarification of ...

(Solution) ICS Learn 5C001 3.2 People Practices assist Chaffinch Group filling 100% of Resident Rooms Solution 3.2 People Practices assist Chaffinch Group filling 100% of Resident Rooms Issues and their Cause Declined quality of services- Chaffinch Group over-relying with Agency staff directly contribute to reduced quality of services. As opposed to permanently recruited employees, agency employees relationship with residents is ineffective. Lacking individualisation- The current ...

(Solution) ICS Learn 5C001 3.1 People Manager, Recruitment Advisor and Employment Relations Case Advisor Supporting Employees Lifecycle Retention Solution 3.1 People Manager, Recruitment Advisor and Employment Relations Case Advisor Supporting Employees Lifecycle Retention Employee Lifecycle- This is defined as the different stages an employee move from the time they gain interest with an organisation to the last stage of exit. These stages are identified in ACAS (2025) as enhanc...

(Solution) ICS Learn 5C001 2.5 Employee Wellbeing in Calmere House; Importance of Addressing Factors Solution 2.5 Employee Wellbeing in Calmere House; Importance of Addressing Factors Two Factors Increase in Workloads Levels- Turnover increase contribute to strained full-time based employees. The experienced employees exiting with agency engaged to replace them, increased responsibilities is evident. Also, the admin and management are pressured negatively impacting health and wellbei...

(Solution) ICS Learn 5C001 2.4 Experience of change for Calmere House Employees Solution 2.4 Experience of change for Calmere House Employees The employees experience to change is varying. According to Kubler-Ross Curve Model is appropriate as identified in Tarnoff et al. (2021) as evidencing employees experiences with change. The employees could be shocked upon the change coming fast with limited expectations.  This is with denial represented by rejection of the employees of cha...

(Solution) ICS Learn 5C001 2.3 Change Management from Small Scale Owner-Managed Care Homes- Calmere House part of Large Organisation Solution 2.3 Change Management from Small Scale Owner-Managed Care Homes- Calmere House part of Large Organisation Example of failure in ensuring an effective change management- As a best practice, change process need to follow Kotter’s 8 Stages Model. The different stages as stipulated in Graves et al. (2023) include urgency of change, setting clea...

(Solution) ICS Learn 5C001 2.2 Selection and Employees Voice; Culture and Behaviours at Chaffinch Group Solution 2.2 Selection and Employees Voice; Culture and Behaviours at Chaffinch Group Identifying the Selection Change- Considering Chaffinch Group leadership, there was a change to reliance on Agency Employees. As opposed to the past, Calmere had been using employees referral to resource/ assess how culture is appropriate guided by qualifications and experiences. Impact to Organis...

(Solution) ICS Learn 5C001 2.1 Theories and Models (Organisational and Human Behaviours) Solution 2.1 Theories and Models (Organisational and Human Behaviours) Charles Handy Model A creation of Charles Handy is based on assumption that organisatio culture is defined from dimensions of “Roles, Tasks, Power and Person” (Abdala et al., 2021). For Power Culture, this means few individuals controlling the rest while role culture having elaborate explanation of roles with clear foll...

(Solution) ICS Learn 5C001 1.4 Technology for delivering better patient care and employees experience 1.4 Technology for delivering better patient care and employees experience Delivering Better Patient Care- For Chaffinch Group, an example can include “Smart Sensing Mattress”. The identified technology is appropriate to detect vital signs for health abnormalities such as heart rate, respiratory and sleeping quality. The smart sensors would be set in a manner they alert the nurses/care ...